Complaints Resolution Policy

November 10, 2016 – This policy sets out direction for Community Living British Columbia (CLBC) staff receiving and responding to complaints. It applies to complaints about CLBC responses or services, received from individuals, families, support network members or others.

The Complaints Resolution Policy is a formal safeguard established in part to reduce the vulnerability of individuals supported by CLBC. It reflects the CLBC culture of openness, respect, responsiveness and learning.

Complaints Resolution Policy

To learn about the Complaints Resolution Process, including instructions for filing a complaint, please click here.

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