Critical Incidents Policy

November 2016 — A critical incident is a serious or unusual event that involves an individual accessing services funded by CLBC while service is being delivered. Critical incident reporting and response is part of a bigger framework that ensures the overall quality of life of the individuals we serve.

The Critical Incidents Policy, Critical Incident Report and supporting documents below provide guidance on how to:

  • accurately identify, respond to and report critical incidents in an appropriate and timely manner
  • continuously improve service quality and ensure that necessary supports are made available to individuals
  • learn from critical incidents to reduce the likelihood of similar incidents occurring in the future

Critical Incidents Policy

Supporting documents for CLBC Service Providers:

Critical Incident Report

Critical Incidents Service Provider Requirements Guide

Critical Incidents Policy Training PowerPoint for Service Providers

Critical Incidents Question and Answer Guide for Service Providers

Incidents of Aggression Decision Points Chart

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