Solving Problems and Conflicts

Identify the problem
Deal with the real problem, not its symptoms. For example, if an individual is demonstrating negative or inappropriate behaviour, it might be a symptom of something else such as a health issue, emotional discomfort, or environmental discomfort.

Look for possible solutions
Working with the individual’s network of people affected by the problem, brainstorm possible solutions. Take the time to develop as many creative solutions as possible that relate to the root cause of the problem.

Select the best solution
From your list of solutions, select the best option for the situation. Make sure it’s acceptable to those who have to implement the plan.

Implement the solution
Choosing a solution doesn’t necessarily solve the problem immediately. This stage may require action planning. What must be done? Who will do it? When will it start? How will it be carried out?

Monitor results
Ask for feedback from all people involved. Have any positive changes occurred? Were milestones met? Be sure to keep records of how the problem was resolved. If not, what needs to change? Perhaps another solution needs to be implemented.