Problem Solving Activity
1) Read the following case study. Keeping the Communication and Problem Resolution standard in mind, plan a strategy of how you would solve the problem. Feel free to fill in any details that aren’t included in the case study, but will help you develop a plan.
2) Type your answers into the Problem Solving Activity Chart, so you can refer to this plan in the future.
Jack has lived with Betty and Joe for almost 10 years. Jack, who is usually calm
and easygoing, has been acting out lately. He has been refusing to eat, throwing
things, and yelling for no apparent reason. Betty and Joe tried talking to Jack
about why he was upset, but Jack didn’t want to talk about it. They called his
family to see if there were any issues during his last visit, but Jack’s family
couldn’t think of anything. They asked friends, but nothing came up. Finally, Betty
and Joe contacted the grocery store where Jack works. Charlie was recently hired
to supervise Jack. When Betty and Joe asked Jack about Charlie, Jack became very
agitated and still wouldn’t talk. Betty called the manager of the store and asked
that she talk to Charlie to see if an incident had occurred that upset Jack. Charlie
couldn’t think of anything.