Making a positive difference

with Helen Yee, Branch Manager, TD, Coal Harbour, Vancouver

Aine Rathwell, self advocate and TD customer, speaks with TD’s Coal Harbour Branch Manager Helen Yee about her banking needs.

Aine Rathwell, self advocate and TD customer, speaks with TD’s Coal Harbour Branch Manager Helen Yee about her banking needs.

What does TD do and who do you serve?

Toronto Dominion (TD) is a bank with more than 160 branch locations across B.C.

What are the ways that TD tries to be a welcoming place for people with diverse abilities?

When someone visits a TD branch, they are valued, respected and supported. We call this “comfortable banking,” which means everyone is treated well. Our employees strive to make a positive difference in everyone’s day. Specifically, for people with diverse abilities, we work to accommodate them and remove barriers. Employees get some training on accommodating disabilities, but good service is mainly because our employees are passionate about helping customers and are very good at accommodating all sorts of needs.

Why is being a welcoming place for people with diverse abilities important to TD?

At TD, we make customers feel comfortable and supported regardless of background, religion, race, disability, gender or sexual orientation. Diversity is not a one-time project or initiative; it is part of who we are at TD and everything we do. It’s all about making people comfortable as soon as they walk in the door of the bank.


Setting up an RDSP

The Registered Disability Savings Plan (RDSP) helps Canadians with disabilities and their families create greater financial security and achieve peace of mind for the future.

The RDSP is offered by all major financial institutions in Canada.

You can open an RDSP account with TD by visiting any TD Direct Investing location or TD Canada Trust branch, or you can speak with an Investment Representative at:

1-800-465-5463 or TTY 1-866-966-6061

 

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