CLBC News – Summer 2017

CLBC welcomes Minister Shane Simpson

Community Living BC warmly welcomes the Honourable Shane Simpson, MLA for Vancouver-Hastings, as the new Minister of Social Development and Poverty Reduction and Minister responsible for CLBC.

Minister Simpson brings to this position significant experience having first been elected to the B.C. Legislature in 2005. During his time as an MLA, he has served as Opposition Critic for Labour, Housing and the Environment and most recently as Opposition Spokesperson for Economic Development, Jobs, Labour and Skills. Minister Simpson has lived, worked, and engaged in community-building activities in his community of East Vancouver since 1971.

For his contributions to community, he has been recognized with the Governor General’s 125th Anniversary Commemorative Medal and the Queen’s Golden Jubilee Medal.

How CLBC plans with individuals and families

Planning for individuals and families is a very important component of the work CLBC does with the people we serve. CLBC’s three-phase Planning Project is reviewing how CLBC does its planning in response to requests from families for improvement. The project is currently in its second phase which includes testing and live “trialing” the “Welcome to CLBC” process and planning tools. The third component, developing information about CLBC, will be tested and trialed in early 2018.

Initial learning from users on the design of the Welcome to CLBC component was collected through 16 sessions in Victoria, Abbotsford, Kelowna and Terrace in June 2017.

In these sessions, the project team learned from individuals, families, CLBC-funded service providers and CLBC staff who tested potential draft planning tools and processes on paper. The draft design for the new planning process now incorporates this learning, with the improved version being trialed this summer with people in Salmon Arm, Merritt, Surrey, Nanaimo, and Vancouver. Their job will be to evaluate the experience of using this process.

The Planning Project is one of the key projects for CLBC in 2017/2018, and helps to meet one of the four goals of our Strategic Plan: Improved Individual and Family Experiences.

CLBC trials new community inclusion service

The Advancing New Support Options (ANSO)project was launched by CLBC to develop a new service for positive outcomes in employment, community connections, relationships, and lifelong learning. The first phase of the project (consultation) is completed and we are in the second phase (design), which involves live trials of the draft model of this service in four communities across B.C.

The following agencies have been selected to participate in the trials with individuals, families and CLBC staff from September to November 2017: REALM (Cranbrook), AiMHi (Prince George), Langley Association for Community Living (Langley), Lifetime Networks Victoria (Victoria).

CLBC is currently working on plans for internal preparations as the trials take place. The launch of the new service is expected in spring 2019. This is an extension of the original timeline to provide CLBC more time for evaluation and to ensure the smooth launch of the new service is planned and implemented.
Final details about implementation will be determined and communicated in the coming year.

Quality of life survey marks a busy summer

CLBC’s include Me! team has been busy the past few months gathering more information about the quality of life of people we serve. They have been working with agencies who provide services to set up the opportunity for people to take the include Me! Survey.

Surveys have been going in the Vancouver Coastal, Fraser, Southern Interior and Kootenay regions of B.C. In the fall, surveys will expand to part of the North. A research company takes the surveys and creates a report for each service provider as well as a report for each region.

This report helps CLBC and service providers learn more about how our services may be able to help make peoples’ quality of life better. It is an important part of how we are always making sure we are improving our services.

Thank you to everyone who participated this time. More surveys will be happening in these regions starting again in September.

If you would like more information about include Me!, call Jennifer Wheadon at 604-209-5848 or Chelsea Muskens at 250-808-3845.

Creating a more user-friendly CLBC website

CLBC is currently refreshing its website ( make it more effective for individuals and families we serve by providing information in a more user-friendly and accessible manner.

The process is currently underway and will involve consultation with individuals and families to ensure the content, navigation and design meet their needs. The refreshed website is expected to launch publicly in Spring 2018.

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