What can I file a complaint about?

You can file a complaint about:

  • How you were treated by a CLBC staff person.
  • A funding or allocation decision.
  • The quality of services provided by one of our contracted service providers.
  • How an individual’s personal information has been handled.
  • A situation where the rights of an individual supported by CLBC were not respected.
  • Concerns relating to CLBC’s policies and procedures.

This process does not apply to rules set out in legislation, however, complaints about how CLBC has applied these legal criteria will be accepted.

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