How do families or individuals get CLBC services?

CLBC provides a range of supports and services for eligible adults to live as fully and independently as possible in community. To get CLBC services you need to speak with a CLBC facilitator. The facilitator will collect information about your situation and the services that you would like to request.

CLBC has a Request for Service Policy that provides direction and guidance to CLBC staff involved in making decisions about allocating CLBC funded services.

CLBC’s request for service policy is designed to make sure everyone who is eligible gets access to funding in a consistent, fair and understandable way. However, requests for service may exceed available funding.

CLBC’s goal is to provide support to adults who meet its eligibility criteria. Requests for service are kept on a community by community basis. The anticipated date of service delivery for an individual can be determined by many factors:

  • Urgency of need – if someone needs support immediately, that person will take priority. A good analogy is an emergency room – those with the most dire health concerns are served first. Individuals with health and safety concerns are given first priority for service.
  • Need in the community – CLBC maintains a record of requests for service at the local level that exceed available funding. The record contains information about an individual and their family and what services they have requested. CLBC reviews the record of requests kept locally to determine which service requests will be funded.
  • Regional pressures – access to services are also affected by factors such as number of new requests for support, and budget constraints (CLBC as a Crown agency must balance its budget).
  • Priority considerations – in addition to urgency of need when Individuals with health and safety concerns are given first priority for service. Individuals receiving no services are the next priority, and then individuals requesting additional services.

Please see Information for Families about Requests for Service for more information.

What about emergencies?

CLBC can provide emergency funding for crises, such as if caregivers have been hospitalized, or are suddenly or unexpectedly not able to care for an individual. Emergency funding is usually for a short time, until the situation improves or alternative arrangements can be made.

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