Complaints Resolution Process
April 2008 — CLBC helps you and your family plan and connect with supports and services that will assist you in meeting your goals. However, there may be circumstances where CLBC has not responded the way you or your family would like.
In these situations, you may want to have CLBC review or reconsider a decision or action, beginning with the facilitator or quality service analyst you have been working with and extending to the Chief Executive Officer where appropriate.
The Complaints Resolution Process helps ensure that your concerns are heard and responded to.
Complaints Resolution Policy (115KB pdf)
Complaints Resolution Input Form (166KB pdf)
Making a Complaint Fact Sheet: English (186KB pdf)
Making a Complaint Fact Sheet: Chinese (697KB pdf)
Making a Complaint Fact Sheet: Punjabi (528KB pdf)
Making a Complaint Fact Sheet: Hindi (674KB pdf)
Making a Complaint Fact Sheet: Vietnamese (495KB pdf)
Making a Complaint Fact Sheet: French (568KB pdf)
Making a Complaint Fact Sheet: Spanish (606KB pdf)
