The policies posted here are intended to support CLBC operations. Policies will be updated as service transformation is implemented.

Our policies are rooted in CLBC's vision, and are created within an integrated policy model. This model establishes the foundations upon which policies are built and describes the context to determine how it is developed, reviewed and approved.

The policy model also ensures the various levels of CLBC work within the legislative and governance requirements, as well as an understanding of CLBC’s mission, vision and values.

Integrated Policy Model

Policy Foundations and an Integrated Policy Model for CLBC (72KB pdf)
Integrated Policy Model (chart) (136KB pdf)
Policy Model: Policy, Practice Guidelines & Procedures (120KB pdf)

Policies

Adult Guardianship & CLBC (June 2006)
What to do if you believe someone with a developmental disability is being abused or neglected and needs assistance. As part of CLBC's commitment to the health, safety and well-being of adults with developmental disabilities it is our responsibility as a 'designated agency' under the Adult Guardianship Act to respond to individuals at risk for abuse or neglect. The following information outlines the role of CLBC staff in responding to concerns and reflect our partnership with the Office of the Public Guardian and Trustee to assist the public in knowing how to best support individuals eligible for CLBC supports and services.
Adult Guardianship and CLBC (118KB pdf)


Adult Respite Direct Funding Policy (September 2007)
The intent of the Adult Respite Direct Funding is to provide families with the option of receiving direct funding to purchase respite supports for an adult family member with a developmental disability living in the same household. Adult respite direct funding is intended to complement the range of supports and services available to a family.
Adult Respite Direct Funding Policy (179KB pdf)
Adult Respite Direct Funding - General Information for Families (67KB pdf)
Adult Respite Direct Funding - Managing the Money (100KB pdf)
Direct Funding Agreement (25.8KB pdf)


CLBC-Contracted Home Sharing Providers (March 2008)
CLBC has two policies related to contracted home sharing providers. Approval of CLBC-Contracted Home Sharing Providers provides guidance to analysts who are involved with the approval of home sharing providers. Monitoring of CLBC-Contracted Home Sharing Providers provides guidance to analysts who monitor home sharing contracts. Both policies apply to adults who live in home sharing arrangements that are directly contracted by CLBC.
A third policy, Respite Guidelines, covers respite which, when used effectively, promotes stability and reduces stress within home sharing arrangements. This policy also provides guidance to analysts who monitor home sharing contracts.
Approval of CLBC-Contracted Home Sharing Providers (135KB pdf)
Monitoring of CLBC-Contracted Home Sharing Providers (139KB pdf)
Respite Guidelines (130KB pdf)


Complaints Resolution Process (April 2008)
CLBC helps you and your family plan and connect with supports and services that will assist you in meeting your goals. However, there may be circumstances where CLBC has not responded the way you or your family would like.
In these situations, you may want to have CLBC review or reconsider a decision or action, beginning with the facilitator or quality service analyst you have been working with and extending to the Chief Executive Officer where appropriate.
The Complaints Resolution Process helps ensure that your concerns are heard and responded to.
Complaints Resolution Policy (129KB pdf)
Complaints Resolution Input Form (166KB pdf)
Making a Complaint Fact Sheet: English (186KB pdf)
Making a Complaint Fact Sheet: Chinese (697KB pdf)
Making a Complaint Fact Sheet: Punjabi (528KB pdf)
Making a Complaint Fact Sheet: Hindi (674KB pdf)
Making a Complaint Fact Sheet: Vietnamese (495KB pdf)
Making a Complaint Fact Sheet: French (568KB pdf)
Making a Complaint Fact Sheet: Spanish (606KB pdf)


Eligibility for CLBC (December 2006)
The purpose of this policy is to provide clarification on the criteria and process used by CLBC to determine eligibility for its direct or funded supports and services. In addition, this policy addresses the need for consistency and equity in determining access to services.
Download the Policy (38KB pdf)
Download the Questions & Answers (31KB pdf)


Individual and Family Support Policy (March 2008)
This policy provides information about the role of CLBC facilitators in providing individual and family support.
Individual and Family Support Policy (128KB pdf)


Individual and Child and Family Support Planning Policy (March 2008)
This policy outlines the content required in Individual Support Plans and Child and Family Support Plans and explains when plans are required for CLBC-funded supports.
Individual and Child and Family Support Planning Policy (144KB pdf)


Reporting Theft, Fraud and Corruption (November 2007)
CLBC provides a process for anyone, including the public, employees and other stakeholders, to confidentially report actual or possible violations of its Theft, Fraud and Corruption Policy.
Reporting Instructions (194KB pdf)
Download the Policy (144KB pdf)


Service Provision by Family Members (April 2008)
Two new policies outline the exceptional circumstances under which an immediate family member can be paid to provide service to a relative who is eligible for CLBC supports.
Service Provision by Family Members-Adults (128KB pdf)
Service Provision by Family Members-Child and Family Supports (112KB pdf)


Standards for Home Sharing (March 2008)
After a formal consultation process that invited feedback from key stakeholders, the Standards for Home Sharing were formally endorsed and adopted by CLBC in April 2007. These are now used as provincial guidelines for all home sharing providers.
Standards for Home Sharing (112KB pdf)


Waitlist Policy (July 2006)
Outlines what individuals and families can expect when they have received approval in principle for an individualized support plan but there is no current capacity to cover new or additional service costs.
Waitlist Policy (64KB pdf)