Fraser Region Demonstration Project
In 2009 – 2010, CLBC conducted a demonstration project in the Fraser Region with seven service providers:
- Burnaby Association for Community Inclusion
- Langley Association for Community Living
- Milieu Family Services
- H.O.M.E.S.
- Community Living Society
- Community Integration Services Society
- Semiahmoo House Society
Self-advocates were trained and paid to conduct interviews. Working in teams or two, one self-advocate was the interviewer and the other served as the recorder. Interview questions were in plain language using words and icons for responses. Individuals did not have to participate if they chose not to.
Demonstration Project Results
The demonstration project focused on testing the My Life: Personal Outcomes Index™ tool in BC, establishing and reviewing administrative processes, introducing service providers to the tool and its intended purposes (as well as to the concept of quality of life more generally), and obtaining initial quality of life results for the seven participating providers. All surveys were sent to Howard Research in Alberta for analysis.
The providers met with Dr. Robert Schalock and representatives from Howard Research on May 30-31, 2011 to discuss their survey results in order to inform their continuous quality improvement plans.
329 individuals were surveyed (either in-person through a self-report process or by proxies who responded on their behalf). The project demonstrated that the survey could be used reliably in BC to provide evidence about the impact of supports and services on people’s lives. Additionally, the individuals and service providers who participated in the demonstration project found it to be a positive and informative experience.
Project Learnings
- Field testing the proposed survey process was critical as it allowed for an assessment of administrative procedures and the preparedness of the interviewers.
- Clear communication within organizations and between partners helped everyone understand the project’s purpose and their responsibilities. Consistent messaging ensured providers received the same information and felt connected.
- Everyone involved with the project was impressed with the professionalism of the self-advocate interviewers. Training prepared interviewers to conduct the many complex steps in the interview process.
- Ongoing communication with the project manager and project assistant, and regular meetings were key elements in the success of interviewers.
- Conducting surveys at a centralized location worked for most participants, service providers, and interviewers. Providers required support around procedures, interview guidelines, working with interviewers, and maintaining timelines.
