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The policies posted here are intended to support CLBC operations. Policies will be updated as service transformation is implemented.
Our policies are rooted in CLBC's vision, and are created within an integrated policy model. This model establishes the foundations upon which policies are built and describes the context to determine how it is developed, reviewed and approved.
The policy model also ensures the various levels of CLBC work within the legislative and governance requirements, as well as an understanding of CLBC’s mission, vision and values.
Integrated Policy Model
 Policy Foundations and an Integrated Policy Model for CLBC (72KB pdf)
Integrated Policy Model (chart) (136KB pdf)
Policy Model: Policy, Practice Guidelines & Procedures (120KB pdf)
Eligibility for CLBC
The purpose of this policy is to provide clarification on the criteria and process used by CLBC to determine eligibility for its direct or funded supports and services. In addition, this policy addresses the need for consistency and equity in determining access to services.
Download the Policy (38KB pdf)
Download the Questions & Answers (31KB pdf)
Individual Policies
Adult Respite Direct Funding Policy
The intent of the Adult Respite Direct Funding is to provide families with the option of receiving direct funding to purchase respite supports for an adult family member with a developmental disability living in the same household. Adult respite direct funding is intended to complement the range of supports and services available to a family.
Adult
Respite Direct Funding Policy (34KB pdf)
Adult Respite Direct Funding - General Information for Families (34KB pdf)
Adult Respite Direct Funding - Financial Procedures for Families (34KB pdf)
Waitlist Policy
Outlines what individuals and families can expect when they have received approval in principle for an individualized support plan but there is no current capacity to cover new or additional service costs.
Download (64KB pdf)
Individual and Family Support Policy
The intent of CLBC's Individual and Family Support Policy is to establish what individuals and families can expect as they work with CLBC staff to develop and implement a range of individualized supports and services.
Download (207KB pdf)
Health and Safety Standards
Health and Safety Standards Reviews (60KB pdf)
Adult Guardianship & CLBC
What to do if you believe someone with a developmental disability is being abused or neglected and needs assistance. As part of CLBC's commitment to the health, safety and well-being of adults with developmental disabilities it is our responsibility as a 'designated agency' under the Adult Guardianship Act to respond to individuals at risk for abuse or neglect. The following information outlines the role of CLBC staff in responding to concerns and reflect our partnership with the Office of the Public Guardian and Trustee to assist the public in knowing how to best support individuals eligible for CLBC supports and services.
Adult Guardianship and CLBC (118KB pdf)
Complaints Resolution Process
The CLBC Complaints Resolution Process clarifies what recourse individuals and families have when they are dissatisfied with a service provided by CLBC or disagree with a decision made by a CLBC staff member.
Download (53KB pdf)
Complaints Resolution Input Form (166KB pdf)
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