Service with a smile
Rhonda Stoughton brings smiles to the faces of customers at Starbucks in Vernon.
Rhonda Stoughton was looking for a job in Kelowna with the support of her employment service provider TIER Support. She was interested in working for a business where customer service was the focus of her duties.
She interviewed for a job as a café attendant at Starbucks, a job she was very interested in. Rhonda was successful and started working with Michelle the store manager and the Starbucks team at the Bernard Street location in Kelowna. She was one of the first café attendants hired in Kelowna. Rhonda and Michelle worked out her duties and responsibilities.
Soon after she was hired, Rhonda moved to Vernon and feared that she would lose the job that she loved. However, Michelle contacted the Vernon Village Green Starbucks location and talked to the manager Kelly to see if Rhonda could transfer to that location. Much to Rhonda’s delight, Kelly agreed to hire Rhonda and to be her new manager.
Rhonda works at the Village Green Mall Starbucks location every Friday from 9:00am to 11:00am.
“My job is awesome! I absolutely love my job. The people I work with and my boss are great and a lot of fun. I really enjoy talking with customers as they come in and enjoy my duties as well,” she says.
Rhonda’s responsibilities include: making sure the crates are full, filling up the milk, cream and honey, washing dishes, making sure the bathrooms have supplies and taking out the garbage.
Rhonda gets help from her co-workers and especially her boss, Kelly. Kelly supports all the staff to have a work environment where everyone helps one another. Rhonda is quite fond of her boss and explains that, “Kelly is a very understanding, kind person.”
Kelly has been very impressed with Rhonda as an employee, “She is a great worker. She is bubbly and upbeat, the kind of worker people would expect at a coffee shop.”
Kelly also notes that Rhonda has added to the business as regulars come in on Fridays just because Rhonda is there. According to Kelly, there have been numerous times when customers have popped in to say that they respect the fact that the Starbuck’s Village Green location is an equal opportunity employer.
Rhonda enjoys her work at Starbucks and is hoping to work more hours at her current location and to also work at the other Starbucks in Vernon.
