If you have a concern, or disagree with a decision, you can request to speak with your local manager. Many concerns can be resolved in this way.

CLBC also offers an option to have a concern heard through the complaints process. The complaints resolution process is designed to be accessible, person-centred, responsive and fair. If you submit a formal complaint, CLBC is committed to reviewing your concern in a timely way.

Whistleblower Contact

CLBC strives to achieve the highest standards of ethical, moral and legal conduct. One of the ways we do this is by encouraging people to let us know when they see something wrong. Encouraging the reporting of wrongdoing and protecting whistleblowers is a top priority for CLBC. We investigate every report and, if an irregularity is confirmed, we take action appropriate for the circumstances and try to prevent it from happening again. In the case of an illegal act, we report it to the police.

You can call 604-664-7953 to report irregularities through the CLBC whistleblower process. (NOTE: If you want your report to go only to the Board of Directors, send it by email to:

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