CLBC Complaints Resolution Process

If you have a concern about CLBC funded services, your interactions with an employee of CLBC, or you disagree with a funding decision, you can request to speak with your local manager. Most concerns can be resolved in this way.

CLBC also offers an option to have a concern heard through the formal complaints resolution process. This process is designed to be accessible, person-centred, responsive and fair. If you submit a formal complaint, CLBC is committed to reviewing your concern in a timely way.

There are three ways to submit a complaint through this process:

1. Complete and submit the Complaints Resolution Form

2. Contact CLBC’s Quality Assurance Office directly at 1-855-664-7972 and a member of that team will take your information over the phone.

3. Visit any CLBC office and ask staff to assist you with filling out a short form.

More information:

NOTE: Anonymous reports of wrongdoing or irregularities, such as theft, fraud or corruption, can also be submitted through the Complaints Resolution Form above for tracking and follow-up.