A critical incident is a serious or unusual event that involves an individual accessing services funded by CLBC while service is being delivered.
The documents below provide guidance on how to:
- accurately identify, respond to and report critical incidents in an appropriate and timely manner
- continuously improve service quality and ensure that necessary supports are made available to individuals
- learn from critical incidents to reduce the likelihood of similar incidents occurring in the future
Critical Incident Supporting Documents
- Critical Incidents Policy
- Critical Incidents Report Form
- Critical Incidents Service Provider Requirement Guide
- Critical Incident Reporting Q&A for Service Providers
- Critical Incidents Restricted Practice Exemption Framework
- Critical Incidents Request For Exemption Form (the form will download as a Word document)
- Critical Incidents Restricted Practice Exemption Framework Q&A For Service Providers
- Critical Incidents Reporting 2021 At A Glance For Service Providers