Important Service Updates

Check this page regularly. CLBC will post updates.

If you are a CLBC Service Provider and do not currently receive these info bulletins by email, please send an email to CLBCInfo@gov.bc.ca to be added to the distribution list.

An important message from Dr. Bonnie Henry and self advocates: You can too! Published July 26


B.C. moves to Step 3 of Restart Plan – Published July 6


Invite your staff to our COVID-19 telephone update with Minister Simons and Dr. Bonnie Henry – Published June 22


CORRECTION – The original email version of this message included an incorrect phone number for the BC Government Get Vaccinated system. The correct number, 1-833-838-2323, is now included in the message below.

Update on COVID-19 vaccinations and information on second dosesPublished May 28


Monthly Service Provider Community of Practice SessionsPublished May 20


Expedited Criminal Record Check Process offered to CLBC Service Providers – Published May 13


Join CLBC’s April 26 COVID-19 telephone update for service providers and home sharing providers – Published April 20


Monthly Service Provider Community of Practice SessionsPublished April 14 


Important update on COVID-19 vaccinations for individuals eligible for CLBC – Published April 9


Information on COVID-19 vaccinations for individuals eligible for CLBCPublished March 26


Join CLBC’s April 1 COVID-19 telephone update for service providers and home sharing providersPublished March 25


COVID-19 Service Level Offset Process – Published March 17

As of March 2021, CLBC service providers required to complete Service Level Reporting received COVID-19 Service Level Offset Process materials to prepare them to complete (as appropriate) a Service Level Offset Report form they will receive from CLBC Finance in late March / early April.


Temporary Personal Protective Equipment (PPE) initiative expires March 24, 2021Published March 15


Monthly Service Provider Community of Practice Sessions – March 2021 – Published March 10


Information to prepare for COVID-19 vaccinations – Published February 25


B.C. Public Health guidance on masks for CLBC service providers – Published February 19


Updated guidance on Critical Incident Reporting  – Published January 27


Join CLBC’s Jan. 26 COVID-19 telephone update for service providers and home sharing providers – Published January 20


New grant to help individuals with disabilities return to workforce – Published January 18

The Province has dedicated $9.7 million to a grant program CLBC employment service providers can apply to supplement employment support services to assist about 1,100 people with disabilities who lost their jobs during COVID-19, to prepare them to re-enter the workforce. Applications are through Inclusion BC and are open from January 25 – February 15, 2021.


Update On B.C. Temporary Pandemic Pay Program Claim Process – Published December 15


Join CLBC’s Dec. 8 COVID-19 teleconference call plus a special award presentationPublished December 3


Send us your COVID-related questions for Dec 8 call and remember these resources – Published December 1


Next CLBC Service Provider call scheduled For December 8 – Published November 25


Update regarding CLBC Service Monitoring during the COVID Pandemic – Published November 17


CLBC funded services in Lower Mainland unaffected by November 7 PHO orders  – Published November 9


Updates and reminders about the B.C. Temporary Pandemic Pay Program Claim Process – Published October 22


Join CLBC’s October 26 teleconference COVID-19 update for service providers and home sharing providers – Published October 21


Monthly Service Provider Community of Practice Sessions – October 2020 – Published October 8


Update on B.C. Temporary Pandemic Pay (TPP) Program Claim Process – Published September 23


Update from the Provincial PPE Supply Hub – Published September 17


Update on B.C. Temporary Pandemic Pay (TPP) Program Claim Process – Published September 14

Frequently Asked Questions (FAQs) on the TPP Program


Monthly Service Provider Community of Practice Sessions – Published September 4


Steps to take when responding to COVID incidents this fall – Published September 1

Message for Service Providers

Message for Direct Funded Home Sharing Providers

Quick Reference Guide for Home Sharing Providers


Update on B.C. Temporary Pandemic Pay (TPP) Program Claim Process – Published August 17

Sample Claim Form and Invoice

FAQs about the B.C. TPP Program


PPE available for purchase through Provincial COVID-19 Supply Hub – Published August 7


Update on B.C. Temporary Pandemic Pay (TPP) Program – Published July 24


Virtual Art Program & Regional Community Of Practice Sessions Extended – Published July 16


Reminder about full staff deployment and emergency funding – Published June 26


Service Level Reporting during COVID-19 (Information for service providers who are required to do Service Level Reporting)Published June 17


Important Information: Interim Guidance for First Aid Certification during COVID-19Published June 10


Share Your Stage 2 Experiences & Questions with Other Agencies and CLBC at Regional Communities of Practice Sessions (for agencies who serve multiple people)Published June 10


Information about temporary pandemic pay for front-line community living employees – Published June 5


Join a CLBC Webinar to Learn About Stage 2 Recovery – June 5 or 8Published June 3


Important Information on CLBC’s COVID-19 Stage 2 Recovery – Published May 29:


CLBC Update on Hospital Visits – Published May 20


CLBC Update on COVID-19 Recovery Planning – Published May 13


Interim guidance on Critical Incident Reporting Published April 28


News Release – Emergency Supports For Home Share, Support Service Providers – Published April 21


Reporting COVID-19 Incidents After Hours  Published April 9


Interim guidance from Provincial Health Officer to Social Service Providers for the prevention and control of COVID-19 in their facilities – Published April 5


Further adaptations recommended by the Office of the Provincial Health Officer Published April 1


Guidance on the use of video conferencing services by service providers Published March 30


Update for Service Providers on CLBC projects Published March 27


Update from CLBC and the Office of the Provincial Health Officer Published March 24


For Home Sharing Providers: Update on COVID-19 Published March 23


Update on adjusting services to keep people safe but still supported Published March 20


Update on the Provincial Health Officer’s direction to not suspend services Published March 19


Letter to the social service sector from the B.C.’s Provincial Health Officer regarding COVID-19 Published March 18


Update on clarification of continuity of day program services Published March 18


Update to Service Providers on continuity of services such as day programs Published March 17


Update to Service Providers on COVID-19 Published March 16


Update to Service Providers on COVID-19 Published March 6