Program Negotiations – Global Uplifts

The second project within the PN portfolio is Global Uplifts (PN-GU), and is scheduled to be rolled out in the near future.

This initiative has the purpose of replacing the Excel-based Automation Tool with an integrated process for automatically applying systemic rate updates, such as those administered under the Sustainable Services Negotiating Mandate (SSNM). This will streamline the annual uplift process with the ultimate goal of flowing funding through to service providers in a more timely manner.

Project Overview

PN-GU Overview

Getting Started

If you’re new to Program Negotiations, before completing the PN-GU Training for Service Providers, you will need to complete the below:


Additional Resources

If you’re using the PN-GU system and need quick access to job aids, videos, guidance, workflows, FAQs or other supports, click these links:

Security and Privacy

For information on recommended practices to apply during the PN-GU process, and for a detailed explanation of how CLBC has considered the safety and security of personal information, please review:


1. PN-GU Update to Service Providers – February 16, 2023

2. Service Providers – Frequently Asked Questions – April 4, 2023

3. PN-GU Update to Service Providers – April 4, 2023

4. 2022 Union Funding Adjustments 

5. 2022 Non-Union Funding Adjustments

6. 2022 Hybrid Funding Adjustments

7. 2022 Sole Proprietor Funding Adjustments

8. Service Providers – Frequently Asked Questions – May 5, 2023

9. PN-GU – Now Live for Union Service Providers – May 5, 2023

10. PN-GU – Now Live for Non-Union/Hybrid Service Providers – May 16, 2023

11. 2023 Union Funding Adjustments

12. 2023 Non-Union Funding Adjustments

13. 2023 Hybrid Funding Adjustments

14. 2023 Sole Proprietor Funding Adjustments

15. Clarification of earlier communications on 2022 and 2023 Funding Adjustments

16. PN-GU FY 23/24 Now Live for Union, NUOU,  & Hybrid Service Providers – June 19, 2023

17. PN-GU Transition of Support to CLBC Service Centre & Survey Completion – Aug 18, 2023

18. PN-GU Transition of Support to CLBC Service Centre and Addition of Program Budget Status to Landing Page – Aug 28, 2023

19. Program Negotiations – Global Uplifts (PN-GU): FY 22/23 & FY 23/24 now complete – Mar 22, 2024

Questions, Support and Key Contacts

As you’re using PN-GU, here are some key contacts and links based on the type of query.

When Service Providers have a PN-GU question, please follow these steps in a progressive manner:​

  1. Review the Training and Additional Resources sections above.
  2. If it is a PN-GU workflow or navigation question, contact your CLBC Liaison Analyst for their assistance.
  3. If your Liaison Analyst is unavailable, the resolution is unknown, or for access issues, contact the CLBC Service Centre to log your query which will be passed on to the appropriate department:
    a. ​Via phone at 604‐733‐2655, toll free at 1‐866‐780‐2655, press 1 to be directed to the PN Support queue, or
    b. Via e‐mail at