Documents for Service Providers

Pages in this section of the website contain links to documents used by CLBC Service Providers.

If you are a service provider and have a question, or need assistance finding a particular form or document, please contact your local CLBC office.


Behaviour Support and Safety Planning

CLBC is embarking on a Behaviour Support and Safety Planning project that will enhance the quality of the system and clarify roles and responsibilities of all stakeholders.

While CLBC is initiating this project, we have updated our current materials for service providers so they are more relevant and will help clarify how to apply the Behaviour Support and Safety Planning Policy. Learn more…


COVID-19 Service Level Offset Process

As of March 2021, CLBC service providers required to complete Service Level Reporting received COVID-19 Service Level Offset Process materials to prepare them to complete (as appropriate) a Service Level Offset Report form they will receive from CLBC Finance in late March / early April. Learn more…


CLBC’s Approach to On-Site Monitoring

This document provides information on key improvements CLBC has made to on-site monitoring. Learn more…


Criminal Record Check Policy – Service Delivery

The Criminal Record Check (CRC) Policy: Service Delivery explains CLBC and service provider responsibilities for criminal record reviews under the law.

The purpose is to keep CLBC-eligible individuals safe. The reviews are for specific offences (crimes) related to work with vulnerable people.

Learn more…


Electronic Signature Process

The electronic signature process allows CLBC service providers to sign and submit contract documents electronically. Learn more…


Funding for Municipal Pension Plan (MPP)

This document provides instructions on how to calculate Municipal Pension Plan (MPP) for CLBC Service Providers. Learn more…


L.I.F.E.-based Service

This page has information, resources, videos, and an opportunity to register for a monthly Community of Practice to support service providers. Learn more…


Occurrence Based Report Forms

Occurrence based reports are submitted when something unusual happens. These reports allow CLBC and the service provider to work together to resolve potential issues. Learn more…


Periodic Report Forms

Periodic reports are submitted by service providers throughout a contract term so that CLBC staff can evaluate whether the service is being used effectively. Learn more…


Service Level Report Forms

This page contains information about reporting requirements for service providers on the quantity of services delivered (or service levels) under a contract with CLBC. Learn more…


Terms & Conditions Documents

Terms and Conditions define the relationship between CLBC and a service provider and include each party’s contractual obligations. Learn more…


Travel Reimbursement Information

This document provides information on the reimbursement of travel expenses incurred by Contractors while on CLBC business who have a General Service Agreement contract type. Learn more…