COVID-19 Service Level Offset Process

In November 2021, CLBC service providers required to complete Service Level Reporting received information about COVID-19 Service Level Offset Process – Period 2 to prepare them to complete (as appropriate) a Service Level Offset Report  form for April 1, 2021 – March 31, 2022 ,which they will receive directly from CLBC Finance in December 2021.

Providers are encouraged to read the Interim Guidance – COVID-19 Service Level Offset Process Extension Addendum as timelines and categories for eligible costs have changed. The Addendum supplements the March 2021 Interim Guidance – COVID-19 Service Level Offset Process: Information for Service Providers, which remains in effect. The updates to eligible costs included in the Addendum are:

  • Paid time off for vaccinations (up to three hours) has been added as an eligible cost and can be reported under “Category D: paid sick time – COVID-19 diagnosis.”
  • “Category G: Overtime (due to recruitment & retention)” has been added as an eligible cost. These costs are addition to Overtime due to COVID-19 that is reported in “Category A: Additional Staffing, Overtime Premiums, Supplies & Expenses.”
  • Expenditures classified under “Category C: costs for staff paid and not redeployed” and “Category F: information technology” have been removed as they are no longer eligible.

Supporting Materials


How do I know if the Service Level Offset Process – Period 2 will help my organization?

You may be able to benefit from the new process if you answer “Yes” to all 3 questions below:

  1. Are you required to report service levels to CLBC under the terms of at least one of your contracts with CLBC?
  2. Will you be reporting some under-delivered services for service level reporting periods ended between April 1, 2021 and March 31, 2022?
  3. During the period from April 1, 2021 to March 31, 2022, did you incur any additional expenses because of COVID-19 to support CLBC individuals that could not be funded from savings in your existing contracts, other than savings due to undelivered services?