COVID-19 Service Level Offset Process

As of March 2021, CLBC service providers required to complete Service Level Reporting received COVID-19 Service Level Offset Process materials to prepare them to complete (as appropriate) a Service Level Offset Report form they will receive from CLBC Finance in late March / early April.

The COVID-19 Service Level Offset Process enables the redirection of existing otherwise unused funds to:

  • costs reasonably and necessarily incurred as a result of COVID-19 that are in excess of costs funded through existing program funding and were not funded through the Emergency Advance Funding process. Such costs may include:
    • staff redeployed from interrupted or curtailed programs; and
    • new and additional eligible costs, both staff and non-staff.
    • costs of staff displaced due to the pandemic who could not be redeployed during the period April 1 to July 31, 2020

Supporting Materials


How do I know if the Service Level Offset Process will help my organization?

You may be able to benefit from the new process if you answer “Yes” to all 3 questions below:

  1. Are you required to report service levels to CLBC under the terms of at least one of your contracts with CLBC?
  2. Will you be reporting some under-delivered services for service level reporting periods ended between March 31, 2020 and March 2021?
  3. During the period from March 15, 2020 to March 31, 2021, did you incur any additional expenses because of COVID-19 to support CLBC individuals that could not be funded from savings in your existing contracts, other than savings due to undelivered services?