As of March 2021, CLBC service providers required to complete Service Level Reporting received COVID-19 Service Level Offset Process materials to prepare them to complete (as appropriate) a Service Level Offset Report form they will receive from CLBC Finance in late March / early April.
The COVID-19 Service Level Offset Process enables the redirection of existing otherwise unused funds to:
- costs reasonably and necessarily incurred as a result of COVID-19 that are in excess of costs funded through existing program funding and were not funded through the Emergency Advance Funding process. Such costs may include:
- staff redeployed from interrupted or curtailed programs; and
- new and additional eligible costs, both staff and non-staff.
- costs of staff displaced due to the pandemic who could not be redeployed during the period April 1 to July 31, 2020
- Interim Guidance – Service Level Reporting and COVID-19 Funding Flexibility
- Interim Guidance – COVID-19 Service Level Offset Process – Information for Service Providers
- Interim Guidance – Stage 2 Recovery
- Message to Service Providers – Announcement of Service Level Offset Process – March 2021
- FAQs – Service Level Offset Process
How do I know if the Service Level Offset Process will help my organization?
You may be able to benefit from the new process if you answer “Yes” to all 3 questions below:
- Are you required to report service levels to CLBC under the terms of at least one of your contracts with CLBC?
- Will you be reporting some under-delivered services for service level reporting periods ended between March 31, 2020 and March 2021?
- During the period from March 15, 2020 to March 31, 2021, did you incur any additional expenses because of COVID-19 to support CLBC individuals that could not be funded from savings in your existing contracts, other than savings due to undelivered services?