Service providers who complete Service Level Reporting will receive a form directly from CLBC finance to complete an optional Service Level Offset Report in March 2023.
The Service Level Offset Report can be used to report costs incurred from April 2022 to March 2023 for the following three categories:
- Queen Elizabeth’s funeral holiday staff costs – September 19, 2022.
- Paid time off for vaccinations (up to three hours) – (Category D under which such costs were previously reported has been removed).
- Overtime (due to recruitment and retention) – This category is used to capture overtime costs due to recruitment and retention challenges that exceed existing overtime funding in contracts.
Supporting Materials
- Interim Guidance – COVID-19 Service Level Offset Process Extension – Information for Service Providers
- Message to Service Providers – Service Level Offset Extension – April 2022 to March 2023
- FAQs – Service Level Offset Process – Updated January 2023
How do I know if the Service Level Offset Process – Period 2 will help my organization?
You may be able to benefit from the new process if you answer “Yes” to both questions below:
- Are you required to report service levels to CLBC under the terms of at least one of your contracts with CLBC?
- During the period from April 1, 2022 to March 31, 2023, did you incur any additional expenses because of the reasons outlined above to support CLBC individuals that could not be funded from savings in your existing contracts, other than savings due to undelivered services?