Service providers are required to report to CLBC on the quantity of services delivered, known as service levels. The documents below provide information and guidance on service level reporting.
- Guidance to Service Providers for Service Level Reporting – The purpose of this guidance document is to provide information to service providers about service level reporting and the use of the service level report forms.
- Frequently Asked Questions (FAQs) on Service Level Recovery Rate (SLRR) Reduction
- Message to Service Providers on Service Level Recovery Rate (SLRR) Reduction – Distributed December 10, 2021