File a Complaint

The complaints resolution process is designed to be accessible, person-centred, responsive and fair. If you submit a formal complaint, CLBC is committed to reviewing your concern in a timely way.

You can click here to download the Complaints Resolution Form which you can print, fill out and


You can complete the online form below and click the button at the bottom of this form. Once you click the button, your complaint will be submitted to CLBC’s Manager of Quality Assurance. We ensure that your personal information will be protected and remain confidential.