Requesting or Changing a CLBC Service

What this page says

  • CLBC may be able to provide funded supports that help with your disability-related needs.
  • A facilitator will ask about the kinds of things in your life you need support with.
  • A facilitator will help you know the options in your community, as well as help you understand what CLBC funded supports are available.
  • A facilitator will explain the type and amount of CLBC funded service you can request.
  • What support people get, and when, depends on how urgent their situation is and the amount of funding CLBC has at the time of the request.
  • If you are not happy with a CLBC decision, you can ask to talk to a Manager or ask for a review through the CLBC Complaints Process

In the Welcome and Planning  section of the web site you will read about how CLBC seeks to understand your personal interests and life goals. This process often involves making a plan that includes connecting you to community resources and exploring CLBC funded support options. CLBC services are described in the section “What support is available.” Available services and supports are based on your level of disability-related need (how much help you need in disability-related areas). CLBC staff use a careful and consistent approach to make fair decisions about services.

What CLBC services can I request?

A CLBC facilitator will explain what services CLBC can offer. CLBC uses a process and a set of tools to help make fair and consistent decisions about the type and amount of service that can be offered.

The decision about what services are available to you or your family member is based on the areas of daily life you need help in and how urgently you need the help compared to other people who are also requesting services. Because CLBC plans for services using available funding each year, it has a process to make sure the people who need the most help, and those with the most urgent requests receive support, and that as many requests as possible can be funded.

How does CLBC assess disability-related needs?

A CLBC facilitator will talk with you or your family member and other people who know you. Together, we discuss supports that you and/or your family member may need to assist with:

  • communication
  • personal care
  • decision-making
  • creating or maintaining relationships
  • work, learning and participation in the community
  • health/mental health needs or risks they face

If you have reports from school or a previous service provider, or from psychologists or other professionals, it may be helpful to share these documents to help CLBC gather information. A CLBC facilitator will help you identify what information is most helpful to submit. CLBC uses a tool called the Guide to Support Allocation (GSA) to compile this information in a fair way and determine the specific assistance needed in key areas of daily life.

Learn more about the GSA tool here.

What can I expect to get, and when?

Once CLBC has explained the type and amount of services that are possible and you have worked with a facilitator to complete the required assessments, you can make a request. Your request is recorded and processed based on how urgent your family member’s need for service is, compared with other individuals asking for service and available funding.

CLBC may not be able to fund requests right away, or may only be able to fund some services. People with the most urgent requests get service first. CLBC assesses urgency by using the Request for Service Priority Tool, based on the information you and your family member give us. If a request cannot be funded right away, it will stay on the Request for Service List for future consideration.

Learn more about the Priority Tool here.

What if I have questions, or concerns about a funding decision?

You can speak to your CLBC facilitator throughout the process to answer questions. If the situation has changed, or if you have new information about your family member’s support needs, CLBC will review the situation. If you disagree with the decisions being made in your case, you should ask to speak about it with your facilitator’s manager. If you are unable to resolve your concern with the manager, she or he will explain the option you have to ask for a review through CLBC’s complaint resolution process, and help you or your family member use it. You can also find the complaints process on the front page of the CLBC website.

Other resources