A symbol of a person standing in the middle of a circle representing accessibility.Community Living BC’s 2023-2026 Accessibility Plan sets out important goals with 30 actionable steps that will be completed over three years.

“Accessibility is more than a plan,” says CLBC CEO Ross Chilton, “It is a mindset that is fundamental to our vision for communities of belonging and lives with connection.”

Five Areas of Action work towards the goal of communities of belonging and lives with connection.

  • Relationships make all the difference: people want consistent relationships with staff who know them and understand their accessibility needs.
  • Clear, timely communication is key: CLBC policies and processes are complex, and predictability makes all the difference in reducing barriers.
  • Information needs to be shared in many ways: More information in plain language, with visual aids is helpful in reducing barriers. Having information available in multiple languages and formats, including ASL and braille, helps address some accessibility barriers.
  • Welcoming physical spaces: people want to feel that they belong in the physical spaces they enter.
  • Accessible employment is necessary: inclusivity has to be embedded into the workplace culture and structures.

Read the Plan

David Johnston, CLBC Strategic Initiatives Advisor, shares a summary of CLBC’s Accessibility Plan in video format:

Creating the Plan

In the process of making the plan, we wanted to hear what barriers people were experiencing in getting help from CLBC staff, getting to and around CLBC offices, getting information from CLBC, working at CLBC, and how they felt they were treated by CLBC staff. CLBC hosted five virtual workshops, engaged in conversations with community partners, and received over 400 responses to an online survey. From this feedback, we developed our Baseline Accessibility Report. You can read the report in alternative formats below:

Thank you to the people we serve, their families, our service providers, and partners for their input in creating this plan. 

CLBC Accessibility Committee

CLBC has created an Accessibility Committee to help support and guide us to become a more accessible organization for all people with disabilities.

The Accessibility Committee brings a focus to the lived experience of people, families and communities we serve, working alongside service providers and our partner organizations.

Learn more about the CLBC Accessibility Committee here.