L.I.F.E-based Service

The L.I.F.E.-based service is a new service CLBC is developing, which was piloted in five locations in the Lower Mainland and on Vancouver Island.

L.I.F.E. = Learning, Inclusion, Friendship and Employment

Kris Perry and his mother Barbara Power are taking part in a pilot project for CLBC’s new L.I.F.E.-based service. You can read their story here.

The L.I.F.E.-based service combines support for people interested in employment who also want to connect to their community, pursue life-long learning, and build meaningful relationships. The L.I.F.E.-based service will be a new service that individuals can request under the Community Inclusion service category with the goal of supporting people for a future and a life beyond paid services. The L.I.F.E.-based service measures the difference it makes in a person’s life beyond achieving goals. The service is driven by the people who use it and reflects their strengths, rights and choices.

A flexible and
responsive service

The L.I.F.E.-based service is provided in community and occurs when and where the person’s goals will best be achieved. It is a flexible and responsive service that offers support when it’s needed and not when it’s not. The L.I.F.E.-based service is not about hours spent with a person, but rather about receiving the right support when you need it and using personalized approaches for planning, service development and evaluation to make that happen. The service experience evolves as people are supported to develop informal support networks and build their confidence and independence.

The L.I.F.E.-based service moves beyond person-centred planning to a user-driven approach where people direct and evaluate their services in a way that works for them. People and their staff work together to establish an ongoing check-in and adjustment strategy that evaluates both the support being given and the difference the service is making. Evaluation is embedded in the delivery of the service for each person.

The L.I.F.E.-based service responds to the natural rhythm of a person’s life and adjusts over time in response to their changing goals and needs.


The pilot of the new service with five agencies in the Lower Mainland and on Vancouver Island was completed at the end of 2020. The L.I.F.E.-based service will begin to be available in other regions of the province in late 2021. Watch this page for more information about the L.I.F.E.-based service, including information on what we learned from the pilots.

If you have questions, please contact CLBC at CLBCinfo@gov.bc.ca.

Learn more

Read the “Gearing up for the L.I.F.E.-based Service” Handbook here.

The L.I.F.E.-based service was developed through CLBC’s Advancing New Support Options (ANSO) project. You can read the stories below to learn more about the development of the service: