Key News and Information for Individuals and Families

Check this page regularly. CLBC will post updates as needed.

A virus called Coronavirus or COVID-19 is causing an outbreak of illness around the world and in British Columbia. We have created this page to keep you updated and help answer questions from those receiving CLBC funded services.

Latest updates:

Join CLBC’s final COVID-19 update for individuals and families on May 2 Published April 25, 2023

Join CLBC’s Feb. 7 COVID-19 update for individuals and families Published January 31, 2023

Join CLBC’s Nov. 18 COVID-19 update for individuals and families Published November 14, 2022

Fall COVID-19, flu and service information Published November 3, 2022

Join CLBC’s Sept. 26 COVID-19 update for individuals and families Published September 20, 2022

Join CLBC’s April 19 COVID-19 MS Teams update for individuals and families –  Published April 12, 2022

Supporting individuals and families as B.C. eases COVID-19 restrictions  –  Published March 21, 2022

Join CLBC’s March 10 COVID-19 MS Teams update for individuals and families  –  Published March 3, 2022

CLBC update for individuals and families regarding Omicron –  Published January 18, 2022

Join CLBC’s January 24 COVID-19 telephone update for self advocates and families –  Published January 17, 2022

Clarification on visitors in group homes during PHO restrictions Published December 20, 2021

Important information for self advocates and families on new PHO vaccination order  – Published November 26, 2021


Nearly everyone able to safely receive COVID-19 vaccines – Published October 4, 2021

CLBC update on current stage of the pandemic – Published September 3, 2021

Clarification on PHO order for long-term care home mandatory vaccinations – Published August 19, 2021

CLBC update on B.C.’s Restart PlanPublished August 3, 2021

An important message from Dr. Bonnie Henry and self advocates: You can too!Published July 26, 2021

Deadline of Sept. 30 Announced for Flexible Respite and Payment to Family Members Interim GuidancePublished June 11, 2021

CORRECTION – The original email version of this message included an incorrect phone number for the BC Government Get Vaccinated system. The correct number, 1-833-838-2323, is now included in the message below.

Update on COVID-19 vaccinations and information on second dosesPublished May 28, 2021   

Important update on COVID-19 vaccinations for individuals eligible for CLBC Published April 9, 2021

Information on COVID-19 vaccinations for individuals eligible for CLBC Published March 26, 2021

New grant to help individuals with disabilities return to workforce Published January 18, 2021

The Province has dedicated $9.7 million to a grant program CLBC employment service providers can apply to through Inclusion BC to supplement employment support services to assist about 1,100 people with disabilities who lost their jobs during COVID-19, to prepare them to re-enter the workforce.

CLBC funded services in Lower Mainland unaffected by November 7 PHO orders Published November 9, 2020

CLBC update for family caregivers on respitePublished October 22, 2020

Resiliency survey for family caregivers who live with CLBC supported adult family membersPublished September 3, 2020

How CLBC offices are responding to the COVID-19 pandemicPublished August 20, 2020

A special thank you to families, from Ross Chilton, CLBC CEOPublished July 14, 2020

Important Information On CLBC’s COVID-19 Stage 2 Recovery

Reminder: You can subscribe to our ‘Weekly Updates for Individuals and Families’ by clicking here to stay up to date on new developments and announcements.

CLBC Update on Hospital Visits – Published May 20, 2020

(Read the plain language summary of this announcement here).

CLBC Update on COVID-19 Recovery PlanningPublished May 13, 2020

(Read the plain language version of this update here)

Update for individuals and families on COVID-19 response Published April 9, 2020

New CLBC COVID-19 Weekly Update Summarizes Recent Announcements, Resources And Stories Published March 31, 2020

Update in plain language for individuals CLBC serves and the BC Self Advocacy community – Published March 19, 2020

Update for CLBC Eligible Individuals and Families on COVID-19 – Published March 19, 2020


Questions and Answers about COVID-19


How do I find out about coronavirus or COVID-19?

It is important to get the facts. You can find out about coronavirus or COVID-19, the current level of risk, and how to protect yourself and your family from the BC Centre for Disease Control website here.

What should I do to protect myself?

Health experts are asking us to focus on prevention:

  1. Stay home and away from others if you or your family are sick.
  2. Wash your hands often.
  3. Avoid touching your face.
  4. Cough or sneeze into your elbow or sleeve and dispose of tissues properly.
  5. Avoid usual greetings such as handshakes, hugs and kisses.

What if I have a chronic health condition?

Some individuals that CLBC serves also have other medical or health conditions. The BC Centre for Disease control has provided information on its website here. If this information is hard to understand, please ask a friend or support worker to review it with you.

What do I do if I think I have the coronavirus or COVID-19 disease?

At this time there are only a limited number of confirmed cases in B.C. If you have flu like symptoms such as fever, coughing and difficulty breathing, please stay home and away from others. If you wish to visit your primary care provider’s office, a walk-in clinic or public health unit, please call them before your visit so they can prepare for your arrival.

You can call 811 at anytime to speak with a registered nurse. (People who are deaf and hearing impaired, call: 711)

The B.C. Ministry of Health has also developed a self-assessment tool which can help determine whether people may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to. Access the online self-assessment tool here.

What is CLBC doing to ensure people who receive support are protected?

It is a top priority for CLBC, service providers and support workers to protect the health of those we serve.

On Friday, March 6, CLBC sent a message to all service providers asking them to follow directions from the BC Centre for Disease Control about preventing transmission at home and at the work place.  We are asking service providers to ensure offices, group homes, home sharing placements and community inclusion programs post this information.

Most agencies have plans for different kinds of emergencies that outline how to keep people safe. CLBC will work with individual agencies as well as service provider groups like the BC CEO Network, The Federation of BC Social Services and Provincial Association of Residential and Community Agencies to support their members to respond to any new issues that arise.

Who do I contact with questions?

If you have questions about the virus and how to protect yourself, please check the web site of the BC Centre for Disease Control or HealthLink BC.

If you have question related to your support services, please contact your agency.

You can also contact CLBC at

If you are a service provider agency, please check here for CLBC Updates to Service Providers.

In an effort to allow 811 health-care professionals to support more people who are experiencing COVID-19 symptoms or who require assistance with other health issues, the Province has created a dedicated phone service to provide British Columbians non-medical information about COVID-19. This includes the latest information on travel recommendations and social distancing, as well as access to support and resources from the provincial and federal governments. British Columbians can reach service representatives seven days a week, from 7:30 a.m. to 8 p.m., by calling 1 888 COVID19. Information is available in more than 110 languages.