Section 2: How to Collect Personal Information

You have a responsibility, as well as a legal obligation, to collect information in the proper way. This section will provide you with guidelines on how to collect personal information.

Collecting Information

Read the following case study:

As a coordinator for a service provider, I met with Gerry to set up a new employment service. During the meeting, I collected the usual personal information from Gerry for facilitating the new service, such as name, phone number, address, goals, and previous employment history. Gerry was very friendly and revealed many things about his life. He told me all about Melanie, the woman he was currently dating, including details about her illegal drug use.

Should the service provider record the information about Melanie’s drug use as part of facilitating a new service for Gerry? Why? Why not? Continue to the next page to find out.