Best Practices for Sharing Information

Conversations

• Conduct conversations with individuals or families in a private location.
• Limit conversations to the positive. When complaints or emotions take over, people are less careful about the information they share.

Meetings and emails

• Include only the people who need to know the information.
• Limit discussion about individuals to the issue at hand.
• If possible, discuss only one individual at a time.
• Consider having separate conversations or sending separate messages to families, sub-contractors, or co-workers.

Remember the Vegas rule: What happens at work, stays at work.