What to Do if You Receive a Request for Information

Law Firms

If the request is from a law firm, please refer the request to the local CLBC office.

Requests From Other Government Agencies and Offices

Service providers may be required to provide any information requested by the Public Guardian and Trustee, Coroners Service, Representative for Children and Youth, Medical Health Officer, or an active police investigation as required by law. Please check with CLBC before proceeding unless there is an immediate risk to safety.

Service providers should not provide any information to other government agencies such as Health Authorities or School Districts unless directed by CLBC or with the consent of the individual. Please notify your local CLBC office if you receive a request from a government agency.

Other Service Providers

Do not share information with other service providers without the consent of the individual. Please direct the other agency to contact the local CLBC office. You may be asked to provide your records to the local CLBC office.