A big heart and a warm smile

Pauline Arnold, CLBC Contract Clerk, and her welcoming smile and attitude, great people when they visit the Cranbrook office.

If you’ve ever been to Community Living BC’s Cranbrook office, you are sure to have noticed Pauline Arnold – or ‘Aunty Pauline,’ as her fellow Ktunaxa Nation members call her – and her big, welcoming smile.

Pauline, a Contract Clerk, is one of the first faces most people see when visiting the office. This is a duty she takes great care in.

“Oftentimes when people walk into our office for the first time, you can tell they feel a bit lost or are unsure of who to talk to,” Pauline explains. “I always begin by greeting them with a friendly face, saying hello, and asking them how they are doing.”

Pauline’s kind voice and warm presence immediately put people at ease. After helping the individual complete the intake process, Pauline tries her best to ensure they can leave without any doubts, unanswered questions or concerns that could be addressed at that time.

“I welcome people who come into our office and try to connect them to the people they need to talk to about our services. There are no ‘dumb’ questions. I want people to feel like they can come back anytime if they are unsure about the information I’ve provided to them. I want to be an ongoing resource and source of support.”

A career of connecting with people

As a contract clerk, Pauline ensures all contracts are correct and complete, and sends contracts to the area’s service providers.

Prior to joining CLBC, Pauline worked as a receptionist for Realm BC, one of CLBC’s service providers that offers support in inclusion, outreach, and employment. For a very short period of time, she even tried her hand at coal mining – but soon returned to work in the social services field.

“Many of the people I met while working at Realm are also people who seek support from CLBC, so it has been wonderful seeing their faces again. It feels so good to know I am able to still help them.”

After years spent working with organizations dedicated to supporting people with diverse abilities, Pauline says she is grateful for what she has learned.

“All people have value. Everyone wants to live a meaningful life. It’s so wonderful to see people of all abilities being part of the Cranbrook community.”

For those new to the Cranbrook CLBC offices, Pauline advises, “We have an amazing team here who are really supportive and truly want to help you. Come say hello to me, and feel free to ask as many questions as you need to.”

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