This page explains how to:
- send feedback about accessibility at Community Living BC (CLBC)
- make a request to receive CLBC information in an alternate format (for example, braille or a different language)
- request support from CLBC staff to explain information
CLBC wants to gather feedback about accessibility to better understand barriers that people with disabilities face when interacting with us. This can include barriers faced when:
- getting information from CLBC
- visiting CLBC offices
- talking with CLBC staff
- working at CLBC
You can find information about how to share your feedback, request an alternate format, or ask for an explanation of information below.
Talk to a CLBC Staff Member
You can share your feedback, request information in an alternate format, or ask for an explanation of information by speaking with a CLBC staff member in any of our local offices across the province.
Find your nearest local CLBC office here.
Online Form
Use our online form to send us feedback or request CLBC information in an alternate format.
In this form, you have the option to attach files to help explain the barrier you faced. Attached files can be documents, video, audio and photos. If you use American Sign Language (ASL), you can attach a video of yourself using ASL.
Click here to complete the online form.
By Phone
Call CLBC’s toll-free phone number below and a CLBC staff member will take your feedback and/or submit your request for information in an alternate format.
CLBC is happy to receive calls by TTY (teletypewriter) and VRS (Video Relay Service).
By Email
Email your feedback or alternate format request to:
CLBCInfo@gov.bc.ca
By Mail
Download a printable Accessibility Feedback Form here. Mail the completed form to:
CLBC Accessibility Feedback
7th Floor, Airport Square
1200 – West 73rd Avenue
Vancouver, BC V6P 6G5