Service Provider Resources
This section of the website contains links to informational resources to support CLBC Service Providers.
If you are a service provider and have a question, or need assistance, please contact your local CLBC office.
If you need to contact Community Living BC about an urgent situation outside of general office hours (8:30am to 4:30pm, Monday to Friday), if you call your local CLBC office you will hear a voicemail message instructing you to call the Ministry of Children and Family Development (MCFD) Provincial Centralized Screening phone line at: 1-800-663-9122. If you have an emergency, please phone 9-1-1.
An urgent situation that would require a call to this 1-800 number is one in which the health or safety of an individual is at immediate risk, or where serious harm has already occurred, and where some type of immediate action is required before CLBC offices re-open.
- Sudden or unexpected death
- Report or allegation of abuse or neglect pursuant to the Adult Guardianship Act
- Emergent placement breakdown.
COVID-19 related urgent situations
Find interim guidance here on using the MCFD Provincial Centralized Screening line when COVID-19 related issues arise.
CEO Messages to Service Providers
CLBC’s Program Negotiations (PN) program encompasses a suite of initiatives that will improve the efficiency, consistency and timeliness of negotiating program costs and service levels with service providers.
Visit the Program Negotiations page here.
Program Budget Exchange
The first initiative to be implemented is Program Budget Exchange (PN-PBE). Rollout is scheduled to begin in June 2021 until March 2022.
Click here to visit the PN-PBE Project page, which includes the rollout schedule, training, FAQs, communications and key contacts.
The second project within the PN portfolio is Global Uplifts (PN-GU). Rollout is scheduled to begin in Spring 2022.
Click here to visit the Global Uplifts Project page.
Periodic Report for Employment (PRE) Toolkit
The Workforce Development Agreement (WDA) provides funding for CLBC employment services. Starting April 1, 2020, CLBC must collect mandatory information from employment service providers to report to the provincial and federal government quarterly as part of requirements for receiving WDA funding. Some information gathered also helps CLBC and service providers strengthen employment services.
The Periodic Report for Employment 2020 (PRE2020) is the tool developed to collect this important information and the Secure File Transfer System (SFTS) is the secure method providers use to submit reports to CLBC.
Click here to access the Periodic Report for Employment (PRE) Toolkit, which supports service providers and CLBC staff with the PRE2020 reporting process.
Standards for Unaccredited Service Providers
The Standards for Unaccredited Service Providers took effect April 1, 2012. All unaccredited Service Providers are required to meet these standards by March 31, 2013.
Training for Standards for Unaccredited Service Providers
Watch an online tutorial on Standards for Unaccredited Service Providers. (You may take this course on your own time)
When the Public Guardian and Trustee (PGT) is the Substitute Decision Maker