Service Provider Resources
This section of the website contains links to informational resources to support CLBC Service Providers.
If you are a service provider and have a question, or need assistance, please contact your local CLBC office.
If you need to contact Community Living BC about an urgent situation outside of general office hours (8:30am to 4:30pm, Monday to Friday), if you call your local CLBC office you will hear a voicemail message instructing you to call the Ministry of Children and Family Development (MCFD) Provincial Centralized Screening phone line at: 1-800-663-9122. If you have an emergency, please phone 9-1-1.
An urgent situation that would require a call to this 1-800 number is one in which the health or safety of an individual is at immediate risk, or where serious harm has already occurred, and where some type of immediate action is required before CLBC offices re-open.
Examples include:
- Sudden or unexpected death
- Report or allegation of abuse or neglect pursuant to the Adult Guardianship Act
- Emergent placement breakdown.
CEO Messages to Service Providers
Employment Service Toolkit
This toolkit has information and resources to support service providers to learn about the Employment service.
Here you can also find the link to the Periodic Report for Employment (PRE) Toolkit.
Click to access the Employment Service Toolkit.
Program Negotiations
CLBC’s Program Negotiations (PN) program encompasses a suite of initiatives that will improve the efficiency, consistency and timeliness of negotiating program costs and service levels with service providers.
Visit the Program Negotiations page here.
Program Budget Exchange
The first initiative to be implemented is Program Budget Exchange (PN-PBE). Rollout is scheduled to begin in June 2021 until March 2022.
Click here to visit the PN-PBE Project page, which includes the rollout schedule, training, FAQs, communications and key contacts.
Global Uplifts
The second project within the PN portfolio is Global Uplifts (PN-GU). Rollout is scheduled to begin in Spring 2022.
Click here to visit the Global Uplifts Project page.
Standards for Unaccredited Service Providers
The Standards for Unaccredited Service Providers took effect April 1, 2012. All unaccredited Service Providers are required to meet these standards by March 31, 2013.
Additional Documents
When the Public Guardian and Trustee (PGT) is the Substitute Decision Maker
