Board members visit Victoria, Kelowna and Richmond
Small groups of CLBC’s board members visit local communities each year to connect directly with individuals, families, Community Council members and CLBC staff. The visits are part of the board’s commitment to listen and learn to assist them in guiding CLBC’s work. To mark Community Living Month 2017 in October, Board members visited Victoria, Kelowna and Richmond (you can click the community names to read stories about the Board members’ visits). These visits help Board members learn more about CLBC’s service delivery and the people CLBC supports in diverse regions across the province.
Improving support for people with multiple, complex needs
Many partners have told CLBC that they want to find better ways to support people living with “multiple, complex needs.” By this, they mean CLBC-eligible individuals who might also experience mental health challenges, drug addictions and homelessness and be in and out of the criminal justice system.
CLBC has made this a priority in its strategic plan. These individuals are extremely vulnerable, and providing the right supports is very challenging. It requires outside-the-box thinking.
Research shows that many individuals with these complex issues have experienced trauma in their personal lives – understanding its effects and ensuring that people are not re-traumatized is key to serving them better. CLBC has been inviting staff, service providers and government and community partners to events across the province to learn from international expert Kim Barthel about what is known as “trauma-informed practice.” Response to the training has been overwhelmingly positive.
Families test new employment service
Over the last two years, CLBC has been developing a new service option through the Advancing New Support Option (ANSO) project. The new service responds to what many individuals and families have asked for: support to help people find a job, to make friends, learn new skills, and get better connected in their communities.
The new service will not replace current employment or day programs but will be a new option for people to consider.
Individuals, families, service providers and CLBC staff have been testing the service. This includes testing how CLBC will support the service, find the right service providers and measure its success. (See the related story about a family’s experience with testing in this newsletter). This work was completed at the end of November 2017. We are now planning how the new service will be introduced across the province with work starting on this next year and the service being launched in Spring 2019.
Revamp of CLBC’s welcome process for new families on track
CLBC has been redesigning our planning process for new families by involving the people who will use it. In the last eight months, CLBC has met with over 300 individuals, families, CLBC staff, CLBC-funded service providers, the Family Support Institute and other groups to design and test a new welcome and planning process.
Based on what families have said they find most helpful, the new process will provide better information to individuals and families before the age of 19, new welcome workshops to learn about the transition to adulthood, community and CLBC supports, and a broader range of ways people can plan with CLBC facilitators and partners. CLBC will launch the new planning process starting in Spring 2018.