Help Shape CLBC’s New Service Provider Portal: Join the Working Group

As part of CLBC’s commitment to strengthen partnerships, modernize services, and improve how we support adults with developmental disabilities to live meaningful lives in their communities, we are developing a new Service Provider Portal.

The Service Provider Portal will be a secure online system where service providers can log in to complete tasks, submit required information and access important updates from CLBC in one place.

We are inviting service providers to express interest in joining the CLBC Service Provider Portal Working Group (SPPWG) to help shape this work.

How to Apply

Service providers interested in volunteering to be part of the SPPWG are encouraged to complete a short form by June 12, 2026: Service Provider Portal Working Group Expression of Interest. Selected participants will be contacted by June 26, 2026.

About the Service Provider Portal

The Service Provider Portal will provide a centralized, secure platform where providers can:

Submit Critical Incident Reports (CIR)
Manage Home Share information
Access important information, updates and resources more easily and safely.

Role of the Working Group

This group will provide input on the design, usability and workflows of the Service Provider Portal through feedback sessions and testing.

This input will help inform its development and rollout approach. Final decisions will be made by CLBC based on feasibility, policy and timelines.

SPPWG Overview and Participation Details

Objective	Establish a SPPWG to provide input and testing as CLBC builds and launches the Service Provider Portal (CIR and Home Share) in March 2027
Size and Composition	15–20 representatives (maximum 2 per organization) from CLBC-funded service providers. Representatives will be selected to reflect regional diversity, a range of organization sizes, and experience with CIR and/or Home Share reporting.
Roles Sought	Directors/senior leaders: Familiarity with CIR and/or Home Share reporting; provide strategic feedback, and input into the rollout approach, act as a champion to support adoption, and support user testing. Coordinators/program supervisors: Experienced in CIR and/or Home Share reporting; provide practical input on business requirements, usability, and support user testing.
Engagement Period and Involvement	July 2026 – July 2027, with the option to extend if needed. Virtual monthly meetings (up to 90 minutes), with frequency and duration to be adjusted as the project progresses. Short testing activities may be required outside of meetings.
How SPPWG Members Will Be Identified	May 27-June 12, 2026 – Invitations for expressions of interest will be shared on the CLBC website as well as through sector networks. June 15-26, 2026 – Review interested candidates against selection criteria, guided by equitable representation across regions and service provider size. Participation is voluntary and non-remunerated. Selected participants will be contacted by June 26, 2026. July 2026 – First virtual SPPWG Project Kick-Off Meeting

Thank you all to service providers for your and contributing your time and expertise to help shape the CLBC Service Provider Portal.

Apply by June 12, 2026: Service Provider Portal Working Group Expression of Interest

For questions, please contact: CLBC.PRISM@gov.bc.ca.