I am an individual with CLBC funded services or a family member

If you are moving, please follow these key steps:

• Contact your CLBC facilitator or local CLBC office here at least 90 days before you want to move.
• A facilitator will let you know if your move is a ‘transfer’ and they will help plan with you so you can continue accessing CLBC services in your new community in BC.
• Review CLBC’s Transfer Policy here so you can better understand what to expect when transferring your CLBC services from one quality service area to another.

CLBC is a BC provincial Crown corporation. If you move outside of BC, you can no longer access CLBC funded services.

For more information:

• Watch this video, explaining our transfer process.
• Visit the webpage Moving – Transferring your CLBC Services
• Read Frequently Asked Questions about our transfer policy.

Contact your local office and ask to speak to a CLBC facilitator or the CLBC facilitator you are currently working with.

The Facilitator will talk to you about your support needs and guide you through the process of making changes.

The amount and type of funded support available depends on how urgent your situation is and the amount of funding CLBC has available at the time of your request.

If you don’t know who your CLBC facilitator is, the local CLBC office will connect a facilitator to work with you. You can use this link to find the contact information for your local CLBC office.

Please note that CLBC doesn’t follow a traditional caseload model. This means you may not have the same facilitator throughout your time with CLBC.

Although we try to maintain as much consistency as possible, facilitators are assigned based on factors like availability and need. This can vary by office.

• Typically, individuals receive some form of funded service within six months of making a request.
• However, not all services can be funded right away.
• The amount and type of support people get, and when, depends on how urgent their situation is and the amount of funding CLBC has at the time of the request.
• If a service is not funded immediately, talk to a CLBC facilitator about other ways CLBC can help you access support and opportunities towards your goals.
• If your family situation changes, and if needs change or become more urgent, talk to your CLBC Facilitator to request a review.
• Visit the CLBC website here for information about our funding decision process,

Family members such as siblings, cousins, aunts, uncles, grandparents etc., can be paid to provide support if they meet basic requirements (e.g. criminal background check).

• CLBC does not pay parents, spouses or children of a CLBC eligible individual to provide services – except in unique, specific situations.These situations require approval in advance and are typically for a short-term or interim period. For more information, please read our Service Provision by Family Members policy.

Sharing a complaint will not impact your CLBC funded services. 

If you have a concern about CLBC funded services, your interactions with a CLBC employee, or you disagree with a funding decision, you can:

1. Request to speak with your local manager. Click here to find and contact the closest CLBC office to you. Once you have contacted the office, ask to speak to the office manager.
2. There is also the option to contact the CLBC Manager of Quality Assurance toll-free at 1-855-664-7972 who will review the situation immediately and contact you.
3. You can also have your concern heard through the formal complaints resolution process.
   • This process is designed to be accessible, person-centred, responsive and fair.
   • If you submit a formal complaint, CLBC is committed to reviewing your concern in a timely way.
   • Click here for more information about submitting a formal complaint.

• Click here for more questions and answers about the CLBC’s complaint process.
• To learn about the different ways to submit a complaint, visit the CLBC website here.