Service Provider Resources

CLBC’s CEO Ross Chilton shares updates on CLBC projects and the latest organizational news through email messages to CLBC service providers.

You can find an archive of past messages by clicking here.

This toolkit has information and resources to support service providers to learn about the Employment service.

Here you can also find the link to the Periodic Report for Employment (PRE) Toolkit.

Click to access the Employment Service Toolkit.

This toolkit has information, resources and videos to support service providers to learn about the L.I.F.E. service.

Click to access the L.I.F.E. Service Toolkit.

CLBC’s Program Negotiations (PN) program encompasses a suite of initiatives that will improve the efficiency, consistency and timeliness of negotiating program costs and service levels with service providers.

Visit the Program Negotiations page here.

Program Budget Exchange

The first initiative to be implemented is Program Budget Exchange (PN-PBE). Rollout is scheduled to begin in June 2021 until March 2022.

Click here to visit the PN-PBE Project page, which includes the rollout schedule, training, FAQs, communications and key contacts.

Global Uplifts

The second project within the PN portfolio is Global Uplifts (PN-GU). Rollout is scheduled to begin in Spring 2022.

Click here to visit the Global Uplifts Project page.

Respectful Engagement with Indigenous Peoples Guide

The Respectful Engagement with Indigenous Peoples Guide, available here, was created to emphasize the value of relationships and designed to help CLBC staff and service providers learn how to work alongside Indigenous Peoples in a respectful way.

The guide includes high-level engagement guidance and direction from VP, Quality Assurance and Indigenous Relations, Joanne Mills.

Territorial Acknowledgements Guide

The Territorial Acknowledgments Guide, available here, is one of many ways that CLBC is working towards Truth and Reconciliation.

It is a living document for CLBC Staff and the community living sector. It is intended as a guide and learning resource to build greater mutual understanding and to help in working alongside Indigenous Peoples, their communities, and organizations in a respectful and meaningful way.

On June 1, 2025, CLBC introduced the new CLBC Service Standards and Expectations to ensure high-quality, consistent support across all regions. These standards set clear expectations for staff and service providers.

The standards are part of the Service Terms and Conditions for Contracts between Community Living British Columbia and Service Providers. They apply to both accredited and unaccredited service providers, including Person Centred Societies. The 2012 Standards for Unaccredited Service Providers have been retired.

For more information, you can also find CLBC’s Service Standards Policy here.

Learning Opportunities and Resources

We’re here to help you succeed with the new standards. To make the transition as smooth as possible, we’re offering several resources and learning opportunities:

• Online Learning Module – CLBC Service Standards for Service Providers
• CLBC Service Standards Policy
• CLBC Service Standards and Expectations
• CLBC Service Standards: Optional Guidance for Service Providers
• CLBC Service Standards Questions & Answers for Service Providers
• CLBC Service Standards on a Page
• Video – CLBC Service Standards Overview 

If you have questions, contact your CLBC analyst. They can answer your questions and provide further guidance.

Service providers need to know when the Public Guardian and Trustee (PGT) is acting as a Substitute Decision Maker for an adult they support. Service providers should notify the PGT about a significant event or reportable incident that would influence the PGT’s authority.

For full details click here to read the information sheet for service providers – When the PGT is the Substitute Decision Maker